Q1: Why choose sinotea?
A1: We source our teas directly from genuine certified organic plantations and some of them are directly under the control of our company that we on-site control the quality of our tea from growing until they are packed into our warehouse.We are very proud to offer you the best tea at fair price.
Q2: Do you wholesale tea ?
A2: YES! please contact us and we have a wholesale price for wholesale dealers and retail dealers.
Q3: Are you a trading company or a manufacturer?
A3: We have our own tea plantations and factory and the company begin from a small trading company.
Q4: Shall we visit your factory?
A4:You are welcome anytime of the year,so you will know where you by tea from and whom you are dealing with.
Q5: Is all you tea organic?
A5: The tea displaying in our webstore are all organic certified and meeting with EU standard and the comany has exported these teas for many years.If you want to buy other teas not diplaying in our online webstore,you can contact us and we will offer you our competitive price.
Q6: Are you giving samples?
A6 : Yes, we do but only if you intends to buy bulk from us.
Q7: How about payment?
A7: We prefer paypal or credit card payment or amazon payment through our online store for order under 2000 usd or Letter of Credit at sight for whosale order. We can also accept money orders or personal checks, but the order process will take much longer. The product will not be shipped until the money order is received or the personal check is cleared by bank.
Q8:Do I have to pay sales tax?
A8;We do not charge any sales tax.
What is your shipping charge and how long does it take for delivery?
Shipping and handling is free by regular airmail with a tracking number. It usually takes about 12 business days to delivery to the most cities in the world . For wholesale orders it will be shipped by sal.
It will be shipped from our warehouses in us or europe or china depend on where you order from and what you order.
Q9:Is my order insured?
A9; Yes. All orders are insured through the shipping carrier.
Q10;What is your return policy?
A10;Customer satisfaction is our highest priority. You may return any unopened item you are dissatisfied within 30 days of purchase for a full refund. Please see our return policy for detail.
Q11: Can you offer DROPSHIP services?
A11: Yes we can do that but you need inform us in advance.